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Noticeboard

Patient Satisfaction Report 2014 - see below for more details.

Practice Management

Mrs Margaret Reid (f)

Mr Matthew MacDonald Assistant Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, patient safety, premises and equipment and information technology. The practice manager deals with all patient complaints and can be contacted through reception.

Kirsty Cook Interim Business Manager (Part Time)

The Business Manager is responsible for finance, managing clinical staff and managing the GP Contract.

Mrs Kerry Scott - Assistant Practice Manager (f)

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists will book you in for a telephone call from the doctor and make most of the patient appointments with nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
 
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