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Patient Satisfaction Report 2014

Ewan Thomson, a 5th year Medical Student at the University of Aberdeen, carried out research in March/April 2014 to evaluate patient satisfaction with our Doctor First system. Some of his main findings are detailed below:


-- 70% of patients were either satisfied or very satisfied with Doctor First, whereas only 45% of patients could say the same about the previous system
-- 89% of patients were satisfied with the outcome of their telephone consultation
-- 90% of patients stated the doctor understood what they were saying on the phone
-- 61% of patients said communication over the phone is equally as effective as it is in person
-- 85% of patients felt there was enough time on the phone to discuss everything they needed to with the doctor
-- 84% of patients said they were able to receive a call during surgery hours and that it was convenient for them to receive that call
-- 80% of patients were reassured by having earlier contact with their GP
-- 87% of patients were satisfied with the length of time it took for the practice to return their call
-- 94% of all patients who received a face to face appointment were given one either the same day or on an alternative suitable day of their choice
-- 53% of patients stated that the new system (Doctor First) has encouraged them to contact the practice more often when they have a medical problem

 

Full report available -  Doctor First Report 2014



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